At Crownnest Cleaning, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website (www.crownnestcleaning.co.uk), contact us, or book any of our cleaning services.
 

By accessing our website or using our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect personal information about you when you interact with us, request a quote, or book a service through our website, email, telephone, or WhatsApp. The types of information we collect include:
 

• Personal Details: Your full name.

• Contact Information: Email address, telephone/WhatsApp number.

• Service Address: Full property address and postcode for delivering our cleaning services.

• Booking & Service Details: Property size, selected cleaning packages, service dates, special instructions, and access details.

• Payment Information: Transaction details processed securely via third-party payment gateways (such as Wix Payments or Stripe). Note: We do not store your full payment card details on our servers.

2. How We Use Your Information

We use the information we collect solely for business purposes to ensure smooth service delivery and customer support. This includes:

• Providing, scheduling, and managing your cleaning services.

• Processing payments and sending invoices or receipts.

• Communicating with you regarding booking confirmations, updates, or changes to your service.

• Responding to your enquiries, customer support requests, or complaints.

• Improving our services, website functionality, and overall customer experience.

3. Data Protection & Sharing
 

We take privacy seriously and maintain high standards of data security:
 

• No Data Selling: We do not sell, trade, or rent your personal data to third parties under any circumstances.

• Third-Party Service Providers: We may share necessary information with trusted third-party service providers (such as payment processors or website hosts) strictly for the purpose of operating our business and providing services to you.

• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities in England and Wales.

4. Data Security
 

We take all reasonable physical, technical, and organizational measures to safeguard your personal information against unauthorized access, loss, alteration, or misuse. While we strive to protect your data, no method of transmission over the internet is 100% secure, and we continuously update our safety standards to protect your privacy.
 

5. Media & Photography

With the customer’s prior permission, we may take before-and-after photographs of properties for quality control and marketing purposes. No personal details, address information, or identifying features will ever be published alongside these photos without your explicit consent.

6. Your Rights
 

Under UK data protection laws, you have the right to:

• Request access to the personal information we hold about you.

• Request corrections to any inaccurate or incomplete information.

• Request the erasure of your personal data where it is no longer required for service or legal purposes.

7. Changes to This Privacy Policy
 

Crownnest Cleaning reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically to stay informed.

8. Contact Us
 

If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact us:
 

• Email: info@crownnestcleaning.co.uk

• WhatsApp / Phone: 07733060280

• Website: www.crownnestcleaning.co.uk